The Role

We are seeking an experienced housing professional to manage properties in South-East London. Your duties will include tenancy management, repairs & maintenance, estate services, staff supervision and line management, as well as performance monitoring, budgetary and financial responsibilities.

• The strategic and operational management of a customer driven housing management service, including tenancy services, rent arrears, repairs, customer services, cleaning, grounds maintenance and other estate services.
• Supporting the board in the management and review of all contracts and service level agreements relating to the above services including the management of existing contracts
• Taking the lead in working with the TMO Board in reviewing the current management agreement.
• Taking the lead in supporting the board in the review of the current staff structure.
• Supporting the board in developing and maintaining its role as a community leader and building on its partnerships with statutory, voluntary agencies.
• Supporting the board in business planning.

Principal Accountabilities

• The effective day to day leadership, management and supervision of the TMO staff.
• Leading in the day to day management and monitoring of the boards delegated budgets.
• Carrying out an annual review of the service and implementing recommendations arising out of the review
• Overseeing expenditure against the management and maintenance allowance and manage cost centre budgets at local level.
• Researching, identifying and advising on various funding solutions available to the board.
• Working in partnership with the board and all residents to provide continuous improvement and value for money across all TMO managed and contracted services.

You will have knowledge of TMOs and of residents’ priorities and expectations. 
You will be qualified to offer support and guidance to the Management Committee.

The individual that we are seeking will provide excellent housing and support services, good customer service; with a strong track record of service improvement also have the ability to improve staff performance, excellent IT skills and management experience.