Job Information Governance & Office Manager
Job Type Full-time
Duration Permanent
Department Housing
Category Housing
Sub Category Administrative Support
Shift 9 AM to 17 PM
Minimum Education University - BA
Degree Title
Minimum Experience 3 Years (Understanding of Housing regulatory requirements)
Age 25 Years Plus (Experienced) - 25 Years Plus (Experienced)
Job Status
Start Publishing 15-06-2017
Stop Publishing 15-07-2017
[London,United Kingdom ]

To provide an efficient administrative and support service to the Board and Management Team of the TMO. Will be responsible for ensuring that the organisation complies with all statutory and legislative requirements and best practice with regard to governance issues. The role will be responsible for HR administration and the establishment and maintenance of the performance management framework. The role will also be responsible for the communications strategy and supporting the establishment, maintenance and administration of agreed resident involvement structures.


  1. Ensure effective administration of HR functions including record keeping and liaison with the organisation’s HR Adviser. To include monitoring sickness and absenteeism and management of governances and disciplinary hearings ensuring appropriate action is taken within prescribed time limit.
  2. Establish and maintain the Performance Management Framework including liaising with the borough on KPIs and production of associated reports.
  3. To keep the organisation’s governance structure, governing instruments and membership under review.
  4. Advise, monitor and maintain appropriate strategies to deliver the Board’s strategic plans, mitigate risk and initiate intervention action as needed.
  5. Responsibility for high standard communications material
  6. Arrange Training/Briefing sessions, coaching and development in conjunction with Management Team colleagues.
  7. To undertake Training Needs Analysis for Board and Staff. Develop a training programmed for Board and Staff accordingly.
  8. Ensure strategies, policies and procedures are implemented, monitored, reviewed and kept up-to-date to support the organisation’s overall strategic plan.
  9. Provide a high-quality service to both internal and external stakeholders.
  10. Oversee staff training and induction, ensure targets are set, appraisals are held and records of same maintained
  11. Promote equality and diversity and health and safety throughout the organisation.
  12. Maintain the highest standards of personal and professional integrity and conduct and observe the appropriate Codes of Conduct and report any breaches of such to the Head of Operations/ Chair for Staff and Board respectively

Any other tasks commensurate with the role and grade as requested by the Head of Operations.

  • Degree or relevant high-level experience
  • Knowledge and understanding of Housing regulatory requirements and Management Agreements / Management Allowances and Service Level Agreements
  • Knowledge and understanding of  Health & Safety / COSHH Regulations
  •  Knowledge and experience of  Human Resources and Performance Management
Preferred Skills
  • Broad business vision with the ability to add value across a range of business activities
  • Significant and demonstrable experience in a senior managerial capacity of similar breadth of scope
  • Evidence of working in a complex and highly-regulated environment
  • ICT skills commensurate with the job requirements
  • Reviews business and operational feedback including compliments and complaints to identify the strategies and processes needed to meet and sustain long-term customer satisfaction
  • Ability to initiate and analyse the results of customer surveys
  • Ability to lead, motivate and develop staff at all levels
  • Strong verbal and written communication skills including negotiating and presentation skills which ensure clarity and effective communication
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